(Legal · last updated 7 August 2026)
Refund policy
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This page is scaffolding, not legal advice. Consumer law in many places gives buyers rights you cannot contract away, and rules differ for live and digital goods. Replace this with a policy written for your business and your jurisdiction, and make sure it matches what your checkout says.
Full refund up to the end of week two, no explanation needed. After that the material is largely delivered, so the window closes.
Ask any time before the end of the second week of your cohort and we refund the full fee to the original payment method. You do not have to tell us why. Refunds usually clear within five to ten working days depending on your bank.
By the end of week two you have had four live sessions and two rounds of written critique. That is most of what the course costs us to deliver, so we do not refund after that point.
Email hello@raster.school from the address you enrolled with. One line is enough. We do not run a retention process and nobody will try to talk you out of it.
If you are partway through an instalment plan and refund inside the window, we refund what you have paid and cancel the remaining instalments.
If we cancel a cohort or move its dates, you choose: take the next cohort at no extra cost, or take a full refund. This applies whenever we make the change, including after week two.
You can move your seat to the next cohort once, free, up to seven days before your cohort starts. After that it counts as a refund request and the normal window applies.